Privacy Policy

Most recent update: March 21, 2025

Thank you for browsing on our website!

Homair Vacances places great importance on the trust you place in us when you browse on our website and reserve a mobile home holiday. We carefully monitor the protection of your personal data and compliance with the regulations on privacy and the processing of personal data.

When you visit and use our website, you agree to our privacy policy. This Privacy Policy describes how we collect, use, process and disclose information about you, including personal information related to your access and use of the https://www.homair.com website, as well as the rights you have on these data that belong to you.

Definitions

Personal data: Any information directly or indirectly identifying a natural person (e.g. name, registration number, phone number, photograph, date of birth, municipality of residence, fingerprint ...).

Receiving party: Person authorised to obtain the communication of data recorded in a file or a treatment as a result of their responsibilities.

Data controller: The data controller is, unless expressly designated by law or regulation relating to such processing, the person, the public authority, the service or the body that determines its purposes and means. In practice and in general, it is the legal person embodied by its legal representative.

(Source: CNIL - https://www.cnil.fr/fr/glossaire)

Data controller

European Camping Group includes several subsidiaries, with the company Homair Vacances SAS acting as the data controller for your personal data across all booking websites for camping stays in Southern Europe under the brands HOMAIR, TOHAPI, and MARVILLA.

When this policy mentions the term Homair Vacances, “We”, or “Our”, they refer to the Homair Vacances Company, Aix-en-Provence RCS under the number 484 881 917, 570 Avenue du Club Hippique - The Derby - 13097 Aix-en-Provence cedex 02, which is responsible for information about you, in accordance with this Privacy Policy. As such, we have declared the processing of personal data collected on the website https://www.homair.com to the CNIL under the number 1071348.

The Homair Vacances Company has appointed a Personal Data Protection Officer (DPO) whose contact is shown here: dpo@homair.com

We collect three general categories of information

1.1.1 Information required to use the https://www.homair.com website

Account information
When creating your Homair Vacances Account, we ask you to provide us with certain information such as your first name, last name, title, e-mail address, postal address, telephone number and date of birth.

Profile Information
In order to use certain features of the https://www.homair.com website (such as booking), we may ask you to provide additional information, for example first name, last name and date of birth of the participants in your stay or your license plate.

Communications with Homair Vacances
When you contact Homair Vacances, we collect information about your communications and any information you choose to transmit.

Why do we collect this data?
To comply with our legal obligations and to be able to provide you with all the services requested

1.1.2 The information that you choose to give us

Additional profile information
You can choose to provide additional information as part of your Homair Vacances profile (language spoken, your family, parent and professional situation).

Other information
Otherwise, you can choose to provide us with information when filling out a form, conducting a search, updating or adding information to your Homair Vacances Account, responding to surveys, posting on discussion boards, participating in promotion or use other features of https://www.homair.com website.

Why do we collect this data?

To give you a better user experience when you use the https://www.homair.com website.

Geolocation information
When you use certain features of the https://www.homair.com website, we may collect information about your approximate or precise location, (by your IP address or the GPS of your mobile device). Most mobile devices allow you to control or disable the use of location services in applications from the device settings menu. Homair Vacances can also collect this information even if you are not using the application, if this connection is enabled in the settings or permissions of your device.

Usage information
We collect information about your interactions with the https://www.homair.com website, such as your page or content visits, your search for stays, bookings you have made and other actions on the https://www.homair.com website.

Connection and device data
We automatically collect login and device information when you access and use the https://www.homair.com website, even if you have not created a Homair Vacances Account or are not logged in. This information includes, among others: information about how you used the https://www.homair.com website (including clicking on links to third party applications), IP address, dates and times of access, hardware data and computer software, device data, device usage data, unique identifiers, crash data, cookies, and pages that you have viewed or viewed before or after using our site.

Cookies and similar technologies
We use cookies or other similar technologies, such as web beacons, pixels and mobile device identifiers. We may also allow our business partners to use these tracking technologies on the https://www.homair.com website or subscribe to the services of third parties to track your behavior on our behalf. The cookies used by Homair Vacances include:

• cookies linked to the identification on the Customer Area
• shopping cart cookies
• authentication cookies
• persistent cookies for customising the user interface
• audience measurement analytics cookies

Why do we collect this data?
To comply with our legal obligations, to offer you a better user experience, to be able to provide you with all the requested services and to improve the functionalities of the https://www.homair.com website.

Homair Vacances may collect information, including personal information, provided by third parties about you while using the Homair Vacances website, or obtain information from other sources and combine it with the information we collect on the https://www.homair.com website. We do not control, supervise or respond to the way third parties providing your information process your personal data. In addition, any request for information concerning the disclosure of your personal information to our company must be addressed to these third parties.

Third party services
If you link, associate or connect your Homair Vacances Account to a Service provided by a third party (e.g. Google, Facebook), the service provided by the third party may send us information, such as information about your registration and your profile of the service in question. This information varies and is controlled by the third-party service or depends on the permissions that you have transmitted to this service through the privacy settings.

Other sources
To the extent permitted by applicable law, we may receive additional information about you, such as demographic data from third-party service providers and / or partners, and combine it with the information we have about you. We may receive information about you and your activities on and off the https://www.homair.com website through partnerships, or about your experiences and interactions from our advertising partner networks.

We use, store and process information, including personal information about you, to build, understand, improve and develop the https://www.homair.com website, to create and maintain a more secure environment of trust, as well as to comply with our legal obligations.

Allow you to access and use the https://www.homair.com website.

Manage, protect, improve and optimise the https://www.homair.com site and experience, by carrying out analyses and studies, for example.

Provide a customer service.

Send you assistance-related or service-related messages, updates, security alerts, and account notifications.

If you give us the details of your contacts, we can process this information:

• To provide your sponsorship invitations
• To complete the file on your holiday
• For all purposes authorised by you at the time of data collection.

To personalise and adapt your experience (for example by making holiday suggestions or classifying search results), we do a profiling based on your interactions with the https://www.homair.com website, your search and booking history, your profile information and preferences, as well as other content you submit to the https://www.homair.com website.

• Detect and prevent spam, abuse, security incidents and other harmful activities.
• Verify or authenticate the information or identifications you submit (for example, verify your address or phone number).
• Conduct checks with databases or other sources of information
• Comply with our legal obligations.
• Resolve any disputes we may have with our clients and enforce our contracts with third parties.
• Enforce our Rental Terms and Conditions  as well as other our policies.

Why do we process this data?

In order to protect the https://www.homair.com website and to comply with applicable laws

• Send to you promotional messages, commercial, advertising and other information that may interest you according to your preferences (including information about Homair Vacances or about the campaigns and services of our partners) and social media ads via websites and social networks, such as Facebook or Google.
• Customise, evaluate and improve our advertising.
• Manage sponsorship programs, awards, surveys, sweepstakes, contests, or other activities or promotional events supported or managed by Homair Vacances or its business partners.
• Profiling your characteristics and preferences (based on information you provide, your interactions with the https://www.homair.com website, information obtained from third parties, as well as your search and booking history) to send you messages promotional, commercial, advertising and other information that we believe may be of interest to you.

Why do we process this data?

To perform marketing activities to offer you products or services that may interest you.

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.

In line with Act 2014-344 of the 17th March 2014, a customer may request to block all telephone canvassing by signing up to the BLOCTEL list.

Customers may sign-up to the no telephone canvassing list for free by post or online:

• SOCIETE OPPOSETEL - Service Bloctel - 6, rue Nicolas Siret - 10 000 TROYES
• www.bloctel.gouv.fr

When you have given your consent, we may share your information as described at the time of your consent. For example, when you authorize an application or website of a third party to access your Homair Vacances Account or when you participate in promotional activities conducted by Homair Vacances partners or third parties.

Homair Vacances may disclose your information to courts, governmental or law enforcement authorities or to authorized third parties, if required or permitted by law, or if such disclosure is reasonably deemed necessary:

• to comply with our legal obligations,
• to comply with the court process and to respond to claims against Homair Vacances,
• to respond to verified inquiries as part of a judicial investigation or alleged illegal or suspected activity or any other activity that may expose us, expose you or expose our users to legal liability,
• for the purpose of executing and administering our Rental Terms and Conditions,
• to protect the rights, property or personal safety of Homair Vacances, its employees, customers or the public.

Homair Vacances uses various third-party service providers to help us provide services related to the https://www.homair.com website. Service providers may be located within the European Economic Area ("EEA") or outside. Our service providers, in particular, are based in Europe.

For example, service providers can help us to:

• check your identity
• check information against public databases
• carry out product development, maintenance and debugging
• enable the delivery of Homair Vacances Services via third-party sites and software tools (e.g. through integration with our APIs)
• provide customer service, advertising or payment services.

These service providers have limited access to your information as part of performing these tasks on our behalf and have a contractual obligation to protect and use them for the sole purpose for which they were disclosed and in compliance with this Privacy Policy.

To enable us or to help make available the https://www.homair.com website, we may share your information, including your personal information, within our group of companies (consisting of financial and non-financial entities), enjoying common property or joint control.

• Sharing with the European Camping Group (ECG), group subsidiaries and partner campsites. All or part of your information may be communicated to the ECG, the group’s subsidiaries or partner campsites when creating your Customer Account or when reserving your holiday. Shared information may include in these circumstances:
  
  • your surname, first name, e-mail address, postal address, title, date of birth and telephone number,
  • information about your holiday,
  • the reservation details for your holiday, including but not limited to reservation dates and amounts paid,
  • the surnames, first names and details allowing the identification of all the participants in the holiday concerned. Sharing this data is necessary for the execution of the agreement between you and us.

Where possible under applicable law, we may use certain limited personal information about you, such as your email address, to share it with social networking sites, such as Facebook or Google, to generate potential customers, drive traffic to our websites or otherwise promote our products and services or the https://www.homair.com website. These processing activities are used to undertake marketing activities to offer you products or services that may be of interest to you.

The social networking sites with which we may share your personal data are neither controlled nor monitored by Homair Vacances. Therefore, any questions about how your social networking site provider handles your personal data should be directed to that provider.

Please note that you can always ask Homair Vacances to stop processing your data for these direct marketing purposes by sending an e-mail to dpo@homair.com

In the jurisdictions where Homair Vacances allows the collection and payment of the Tourist Tax, as described in the “Taxes” section of the Rental Terms and Conditions customers, to the extent permitted by applicable law, expressly authorise us, without notice, to disclose data and other information relating to Customers and their transactions, reservations and Tourist Taxes to the tax authorities concerned, including but not limited to, the Customer’s name, the dates and amounts of the transaction, the tax identification number (s), the amount of taxes collected (or owed) by the Customers to the campsites and the contact details.

If Homair Vacances undertakes or is involved in a merger, acquisition, reorganization, asset transfer or bankruptcy or insolvency proceeding, it may sell, assign or share all or part of its assets, including your information in connection with such transactions or in anticipation of the transaction (e.g. Vigilance regarding the customer). In this case, we shall inform you before your personal data are transferred and are governed by a different privacy policy.

We may review, browse or analyse your communications exchanged via the https://www.homair.com website for the purposes of risk assessment, compliance, investigation, product development, research and user support. In some cases, we may also browse, review, or analyse messages for the purposes of debugging, enhancing, and expanding our product offering. We use automated methods wherever possible. However, we may occasionally need to manually review some communications, as part of user support, or to evaluate and improve the functionality of these automated tools. We shall not review, browse, or analyse your communications for third-party marketing messages, and we shall not sell reviews or analyses of such communications.

The https://www.homair.com website may contain links to third-party services or websites, such as third-party integrations, trademark-sharing services, or third-party trademark services. Homair Vacances does not own or control these Third Party Partners and in your interactions with them, you may either provide information directly to the Third Party Partner or to Homair Vacances or both. These Third Party Partners may have their own rules regarding the collection, use and disclosure of information. We encourage you to read the privacy policies of other websites you visit.

You may exercise any of the rights described in this section with your Homair Vacances Processing Manager designated as competent by this Privacy Policy, by sending an e-mail to dpo@homair.com. Please note that we may ask you if we may check your identity before taking any further action regarding your request.

You can access and update some of your information in your Account settings. You are responsible for keeping your personal information up-to-date.

You have the right to ask us to correct inaccurate or incomplete personal information about you (and that you cannot update yourself in your Homair Vacances Account).

In general, we keep your personal information as long as necessary for the execution of the agreement between you and us and to comply with our legal obligations. If you no longer wish us to use your information to provide you with the services of the https://www.homair.com website, you may ask us to delete your personal information and close your Homair Vacances Account. Please note that if you request the removal of your personal information:

• We may retain some of your personal information necessary for our legitimate business interests, such as improving security. For example, if we suspend a Homair Vacances Account for security reasons, we may retain certain information from this Homair Vacances Account to prevent that Customer from opening a new Homair Vacances Account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Homair Vacances may retain some of your information for tax, legal and audit purposes.
• Because we maintain the https://www.homair.com website to protect it from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
• Navigation data is kept for a maximum of 13 months.
• Prospect data is kept for a maximum of 3 years from the last contact you initiated with Homair Vacances.
• The information allowing us to take into account the rights of opposition of the persons concerned to receive commercial prospection is kept for a maximum period of 3 years from the exercise of this right.

If you have given your consent to the processing of your personal information by Homair Vacances, you may withdraw your consent at any time by changing the settings of your Account or by sending a message to Homair Vacancesspecifying the consent you wish to withdraw.

If your personal information is processed for direct marketing purposes, you may at any time ask Homair Vacances to stop processing your data for these direct marketing purposes by sending an e-mail to dpo@homair.com.

Homair Vacances reserves the right to make any changes to this Privacy Policy at any time, in accordance with this clause. If we make a change to this Privacy Policy, we shall post the new version on the https://www.homair.com website and revise the date of "Most recent update” at the top of this Privacy Policy. We shall also inform you of the change by e-mail within a minimum of thirty (30) days before the effective date. If you do not agree with the terms of the new Privacy Policy, you may delete your Account. If you do not delete your Account before the effective date of the new Privacy Policy, further access to and use of the site shall constitute your acceptance of the revised Privacy Policy.

If you have any questions or complaints regarding this Privacy Policy or Homair Vacances’ information handling practices, please contact us as follows:

Aix-en-Provence RCS under the number 484 881 917, 570 Avenue du Club Hippique - The Derby - 13097 Aix-en-Provence cedex 02

By e-mail: dpo@homair.com

Version dated 2025/03/31

Homair Vacances website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. This policy explains what we mean by "cookies", the cookies we use on our website, what the cookies do, how long they last for and where you can find out more information about them.

Cookies are pieces of data created when you visit a website and contains a unique identification number. Some cookies are stored on your hard drive, and do not expire at the end of your session. Cookies do not contain any personal information about you and cannot be used to identify an individual user.

Cookies have a lifetime. Many only last until you close your browser or for a short time. These are called 'session cookies'. Some last far longer though, for example, to enable a website to recognise you when you return to them. These are called 'persistent cookies'.

Cookies set directly by Homair Vacances are generally known as 'first party cookies'. Most websites also use bits of hidden technology provided by other parties. Online advertising is a particularly common example. These other parties may also set cookies when you use our website. If they do so, their cookies are generally known as 'third party cookies'.

There are some other computer technologies which are technically different to cookies but are used to perform very similar jobs and function in a very similar way. For example, 'locally stored objects' (or 'flash cookies') are used to power some online video content, and 'web bugs' (or 'web beacons') are used for many of the same purposes as cookies. When we provide services to you through our website, we want to make them easy to use, useful and reliable. Cookies are used to improve services for you through, for example :

• enabling a service to recognise your device so you don't have to give the same information several times during one task ;
• recognising that you may already have given a username and password, so you don't need to do it for every web page requested; and
• measuring how many people are using services, so they can be made easier to use and there is enough capacity to ensure they are fast.

Now that we have explained what cookies are, please read "Our use of cookies" to understand why we use them.

The following set out brief details of the cookies we use below, together with an explanation of why we use them.

We regularly review the cookies we use and which our suppliers use to keep them to the minimum we think we need. In doing so, we aim to respect your right to privacy in your online life, which is very important to us, but also ensure you have a good browsing experience. We also want to ensure we have enough of the right kind of information to improve our website and the services which we offer.

We use our own internal platform for the management of our cookies.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

We use Google Analytics for tracking and reporting website traffic. This information can be used to gain customer insight and improve the way our site works. Homair Vacances uses Google Analytics’ first party cookies in conjunction with DoubleClick’s third-party cookies to provide additional information on demographics and interests in our Google Analytics reporting. For Privacy Policy, click here. To opt out of Google’s Analytic cookies, click here.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

We use DoubleClick Digital Marketing platform in order to provide our customers with the most relevant advertising across screens and channels, including search ads in Google, Yahoo and Bing. Cookies set up by DoubleClick track browsing habits and activity and allow us to measure ad performance. Please refer to this link to find out how to opt out of personalised ads. For their privacy policy click here. To opt out of the cookies click here.

Learn more about how Google processes your information with this link.

Social Media Cookies

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.

Meta Ads cookies are placed when you have been on websites owned by Meta (ex: Facebook, Instagram, Threads) and visit our site. This then enables Meta’s websites to personalise possible adverts or posts based on your browsing habits. For their privacy policy click here. To opt out of the cookies click here.

We also embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. For their privacy policy click here. To opt out of the cookies click here.

If you are in the UK, you can opt out of seeing online interest-based ads from participating companies through the European Interactive Digital Advertising Alliance.

We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These types of cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.

Our cookies do not store information which is capable of directly identifying you (such as your name or address). Cookies simply allow our website to retrieve appropriate information in order to personalise and improve your experience of our website.

However, if you wish to restrict, block or delete cookies from our website – or any other website - you can use your browser to do this. Each browser is different so check the ‘Help’ menu of your particular browser to learn how to change your cookie preferences.

Please bear in mind that if you do this, certain personalised features of this website cannot be provided to you.

Most modern browsers will allow you to:

• See what cookies you've got and delete them on an individual basis.
• Block third party cookies.
• Block cookies from particular sites.
• Block all cookies from being set.
• Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Digital Products and Services for these reasons.

If you are primarily concerned about third party cookies generated by advertisers, you can turn these off separately. This is discussed in more detail below.

The links below take you to the ‘Help' sections for each of the major browsers so that you can find out more about how to manage your cookies.

• Internet Explorer
• Firefox
• Opera
• Safari
• Safari iOS
• Android

We review our use of cookies and similar technologies regularly. In doing so, we may change the cookies and other technologies we use, and how we use them. As a result, we will need to change this Cookie Policy from time to time to keep it accurate and up to date.

If we change this Cookie Policy, we will tell you when you next visit our website and give you a link to our revised policy. That way you can check to see if you are happy with our new arrangements and adjust your browser settings if you want to, before proceeding any further.

Please look out for these notices in future when you are using our website.

Further information about cookies

If you wish to learn more about cookies in general and how to manage them, visit allaboutcookies.org